Terms & Conditions

Terms & Conditions

The Promoter
1.1 Competition Group Ltd (Competition Group) is the Promoter which runs and is responsible for each competition and/or prize draw (Competition) where entrants can win a Prize (Prize) as advertised on its website www.dreamvault.co.uk (Website).

1.2 Competition Group is a company registered in the UK with company registration number 15517123 which has its registered address at 20 Wenlock Road, London, England, N1 7GU.

Competitions

2.1 The Promoter may run several Competitions at the same time as displayed on the Website from time to time. Each Competition shall have its own name and the Prize(s) for that Competition will be displayed on the Website.

2.2 For entrants purchasing tickets to enter into a Competition, the price and availability of tickets will be displayed on the Website.

2.3 Each Competition will display the period of promotion to include a start date and end date (Promotion Period).

2.4 By submitting a Competition entry, entrants agree to be bound by these terms and conditions.

How to enter

3.1 To enter a competition through the Website, entrants must create an online account by providing an email address, name, date of birth, residential address and contact telephone number. Entrants information shall be processed in accordance with our privacy policy (dreamvault.co.uk/privacy).

3.2 It is the responsibility of entrants to keep their account details private, accurate and up to date. The Promoter accepts no responsibility for an entrant’s failure to keep their account details updated or secure.

3.3 Entrants must contact the Promoter immediately if they believe, suspect or know that a third party has used their account and/or given any instruction in relation to it without permission, or if they believe, suspect or know their password has been compromised.

3.4 There is no charge payable for creating an account.

3.5 Once an entrant has created an online account, they may then enter a Competition online by following the steps for that Competition and paying for their required number of tickets. Each ticket is a sperate entry into the Competition draw which will be allocated a number by the Promoter.

3.6 Entrants must create an account to enter a Competition by post or their entry will be invalid. Entrants who have already created an account may enter by post by completing the following steps:
(a) entrants must send their entry by 1st or 2nd post class (postage paid) to the Promoter at PO Box 619, Torquay, TQ1 9NP;
(b) Entries must include the following information on their entry information:
(i) Full name
(ii) Account email address
(iii) Mobile number
(iv) Name of the draw which the user is entering
Entrants may make multiple postal entries for a Competition provided that each postal entry is submitted and posted to the Promoter separately. One postal entry means one ticket into the Competition draw. A ticket number will be allocated to each postal entry. If that ticket number is an instant win number, the Entrant will win the instant prize and will be notified immediately.

3.7 The Promoter will not accept competition entries that are:
(a) automatically generated by computer or created by artificial intelligence (including but not limited to chatbots such as ChatGPT or similar software applications);
(b) completed by third parties or in bulk;
(c) illegible, have been altered, reconstructed, forged or tampered with;
(d) photocopies and not originals; or
(e) incomplete.

3.8 Postal entries will be treated the same as paid entries. A ticket number will be allocated to each postal entry. If that ticket number is an instant win number, the Entrant will win the instant prize and will be notified immediately.

3.9 All competition entries must be received by the Promoter by no later than stated time on the last day of the Promotion Period. All Competition entries received after the Closing Date are automatically disqualified.

3.10 An entrant will be deemed as having entered the Competition once their draw number(s) is displayed in their online account.

3.11 The Promoter will not accept:
(a) responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
(b) proof of posting or transmission as proof of receipt of entry to the competition.

3.12 The Promoter reserves the right to cancel any Competition at any time during the Promotion Period and should this be the case, the Promoter will notify each entrant via their online account or by email. The Promoter shall then either
(a) refund any payment made to entrants using the same method as payment was made or
(b) apply a credit to the user’s account which they can use to enter other Competitions.

3.13 Where a payment has been refunded, or a credit applied to the account under clause 3.14 the Promoter will have no further liability to the entrant for cancellation of a Competition.

Eligibility

4.1 The competition is only open to all UK residents aged 18 years or over, except:
(a) employees of the Promoter or its holding or subsidiary companies
(b) employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or
(c) members of the immediate families or households of (a) and (b) above.

4.2 By entering a Competition, an entrant confirms that it is doing so lawfully, it is eligible to enter and eligible to claim any Prize it may win. The Promoter may require an entrant to provide proof that it is eligible to enter any Competition.

4.3 The Promoter reserves all rights to disqualify any entrant if:
(a) their conduct is contrary to the spirit or intention of the prize competition.
(b) It has reasonable grounds to believe that they are in breach of these terms and conditions.
(c) They are abusive or defamatory to the Promoter or the Promoter’s staff.
(d) It has reasonable grounds to suspect any fraudulent activity.
(e) It has reasonable grounds to suspect any activity which could affect the fairness or integrity of the Competition.

Instant Wins

5.1 A Competition may have an instant win feature whereby a prize is allocated to a certain draw number (IW Prize). IW Prizes are allocated to draw numbers randomly.

5.2 The IW Prizes and the draw numbers allocated to them shall be displayed on the Competition.

5.3 When an entrant successfully enters a Competition, whether by the paid or postal entry route, if the entrant is allocated the draw number associated with the IW Prize, that entrant will win the IW Prize.

5.4 An entrant will know instantly if they have won an IW Prize as this will be displayed in the entrant’s account.

The Prize

6.1 The Prize for each Competition and IW Prizes will be displayed on the Website.

6.2 The Winner is liable for any duty/tax in connection with their receipt of the prize.

6.3 Prizes are subject to availability. The Promoter reserves the right to substitute the prize with a prize of equal or greater value. Some Prizes may be supplied by third party suppliers.

6.4 All images of Prizes on the Website are for illustrative purposes only.

6.5 The Prize is not negotiable or transferable.

The Draw

7.1 The date of the draw (Draw Date) will be displayed on the Website.

7.2 The winner of the Competition (Winner) shall be randomly selected from all qualifying entries by random selection computer process. In the event of a technical malfunction affecting the random selection process, the draw will be re-run as soon as reasonably feasible.

7.3 Unless stated otherwise on the Competition, there will be one winner of the Competition.

Winners

8.1 The Promoter will contact the Winner as soon as practicable after the draw has taken place using the telephone number or email address associated with the Winner’s online account.

8.2 The Promoter reserves the right to ask any Winner to show documentary evidence to verify the Winner’s account details and age. If the Winner cannot provide evidence of the same to the Promoter’s satisfaction, then the Winner may be disqualified and the Promoter may at its sole discretion conduct another draw to determine a new Winner.

8.3 The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will publish the surname and county of major prize winners on the Website.

8.4 If an entrant objects to any or all of their surname, county and winning entry being published or made available, please contact the Promoter support@competitiongroup.co.uk. In such circumstances, the Promoter must still provide the information and winning entries to the Advertising Standards Authority on request.

8.5 The Promoter will make all reasonable efforts to contact the winner. If the Winner cannot be contacted or is not available, or has not claimed their prize within 14 days of the date of the draw, the Winner shall be disqualified automatically and the Promoter reserves the right conduct a new draw from the original entries in accordance with clause 7 to randomly select a new Winner.

8.6 The decision of the Promoter is final and no correspondence or discussion will be entered into.

8.7 The Promoter does not accept any responsibility if a Winner is not able to take up the prize.

8.8 winners may be asked to provide a photograph of themselves with the prize and to give their consent to our use of this photograph for marketing purposes.

Delivery of Prizes

9.1 We will deliver the Prize to the Winner at the address associated with the Winner’s online account or such other address as notified by a Winner in writing.

9.2 Standard delivery of the Prize shall be free of charge to addresses within the UK.

9.3 The Prize is provided on an “as is” basis and the Promoter provides no guarantee as to the quality, fitness for purpose or suitability of any Prize awarded other than any warranty or guarantee provided by the manufacturer of the Prize.

9.4 The Promoter shall not be responsible for any Prize once it has been delivered at the Winner’s address.

9.5 The Promoter may keep hold of the Prize free of charge for up to 30 days from the date of the draw after which time it shall be delivered to the Winner. If the Winner would like the Prize to be stored by the Promoter for more than 30 days then such storage shall be at the Winner’s expense and the reasonable costs of such shall be payable to the Promoter prior to shipment of the Prize.

Referral Scheme

10.1 The Promoter shall automatically provide an account holder of the Website (Affiliate) with a unique URL (which may be in the form of QR codes) upon sign up, which link to the Website (Link) for the purpose of promoting and advertising the Website and its Competitions. Account holders can always find this unique URL in their account affiliate area.

10.2 In the event a new user of the Website (New User) uses the Link to create an account and purchase tickets for a Competition (Purchase), the Affiliate which has shared that Link shall be entitled to receive a credit equal to the Credit Rate (as determined by the Promoter from time to time) of the Net Value of the Purchase (Credit).

10.3 In this clause Net Value shall mean in respect of each Purchase, the gross revenue received by the Promoter for that Purchase, exclusive of VAT and any other tax, and after deduction of any rebate, allowance, credit or other adjustment granted or allowed in relation to that Purchase and any service fees or fulfilment or other charges (including in relation to credit cards) paid or payable by the Promoter to any third party (other than the Account Holder) in relation to that Purchase.

10.4 Credit shall be applied to the Affiliate’s account and details of Credits and Purchases can be seen in the Affiliate’s account on the Website.

10.5 Credit is payable on a receipts, not accruals, basis so if the Promoter receives no revenue on any Purchase, no Commission is payable.

10.6 Credit shall be due and payable to the Account Holder for all Purchases and future Purchases made by a New User for as long as the New User continues to use its account for Purchases.

10.7 At the end of each calendar Quarter the Affiliate shall have a period of three weeks (Cash-Out Period) in which it may opt for the Promoter to pay the Affiliate the cash value of the Credit (Cash-Out).

10.8 If an Affiliate chooses to Cash-Out its Credit, the Promoter shall pay the Affiliate an amount equivalent to the Credit to a bank account nominated in the Affiliate’s account or such other account notified in writing by the Affiliate within 30 days of the Affiliate opting to Cash-Out.

10.9 No Cash-Outs shall be made by the Promoter unless an Affiliate has given notice via its online Account during the Cash-Out period.

10.10 There shall be a minimum Cash-Out amount of £200 and a maximum amount of £10,000. Affiliate shall issue an invoice for each Cash-Out.

10.11 Once the Promoter has paid a Cash-Out the Credit in the Affiliate’s account shall be reduced by the amount of the Cash-Out.

10.12 The Affiliate shall be responsible for any taxes, national insurance contributions or such other payments due or payable by them as a result of any Cash-Out and the Promoter shall not be liable to the Affiliate in this regard.

10.13 The referral scheme is offered at the sole discretion of the Promoter and may be amended, suspended or withdrawn at any time on notice to Affiliates.

Limitation of liability

11.1 Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Entrants’ statutory rights are not affected.

11.2 The total aggregate liability of the Promoter to a Winner in respect of a Prize shall be limited to the value of that Prize.

11.3 The total aggregate liability of the Promoter to an entrant who is not a winner of a prize shall in respect of a Competition be limited to the amount paid by the entrant to enter such Competition.

11.4 The total aggregate liability of the Promoter to an Affiliate shall be limited to an amount equal to the total Credits applied to the Affiliate’s account in the previous 3 months from the date on which the liability or dispute arose.

11.5 The Promotor will not be responsible for losses which are:
(a) Unforeseeable
(b) Caused by an event outside the Promoter’s control
(c) Business losses.
11.6 Nothing in these terms shall exclude an entrant’s statutory rights.

Data protection and publicity

12.1 The Promoter will only process entrants’ personal information as set out in the Privacy Policy at dreamvault.co.uk/privacy. See also condition 8.3 and condition 8.4, with regard to the announcement of winners.

General

13.1 If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude any entrant or user of the Website from participating in a Competition.

13.2 The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes absolutely necessary to do so.

13.3 These terms and conditions are governed by English law. If any entrants to this promotion wish to take court proceedings, then they must do this within the courts in England

13.4 The Competitions on the Website are in no way sponsored, endorsed, administered by or associated with Meta, Facebook, Instagram, Google or any other third party. Only the Promoter is responsible for the administration or promotion of the Competitions.