Privacy Policy & Cookie Notice
Privacy Policy & Cookie Notice
Privacy Policy
1. What Does This Notice Cover?
This notice outlines how Competition Group Ltd (“DreamVault”, “we”, or “us”) handles your personal data when you access dreamvault.co.uk (the “DreamVault Site”), participate in our prize draws, subscribe to emails or text messages, or contact us. Competition Group Ltd is the controller of the personal data we collect in this context.
This notice also explains your data protection rights, including your right to object to some of the processing carried out by DreamVault. More information about your rights and how to exercise them is set out in the “What rights do I have?” section.
Please note that personal data you provide to DreamVault may be transferred to or stored in countries outside the UK or EEA, including the USA.
2. What Information Do We Collect?
We collect and process personal data when you interact with us or the DreamVault Site, including when you participate in prize draws. This may include:
When you set up an account, sign up for emails or text messages, or complete a transaction:
- Name
- Contact information (postal address, email, telephone)
- Payment and delivery details, including billing addresses and payment card details (processed by our third-party payment vendor)
When you interact with our Site or communications:
- Marketing preferences, including consents (where applicable)
- Browser or device information used to access our Site
- Data on how you use the DreamVault Site and other websites visited, as outlined in our Cookies Policy
When you voluntarily participate in surveys:
- Information such as shopping habits, age, gender, income, or other data you choose to provide
When you win a prize draw:
- Personal data necessary to fulfil the prize (e.g bank details)
- Photographs, video recordings, and other information
3. How Do We Use This Information, and What Is the Legal Basis for This Use?
We use your information for various purposes and share it with third-party service providers who assist us with operational tasks such as hosting, maintenance, payment processing, and email communications.
Personal data may also be shared with third parties to personalize communications and advertisements, measure the effectiveness of marketing, and identify audiences who may be interested in DreamVault.
More specifically, we use and share personal data for the following purposes and legal bases:
To fulfil a contract or take steps linked to a contract:
- Verify your identity
- Process payments
- Provide customer service
- Draw prize winners and arrange prize delivery
For DreamVault’s legitimate interests:
- Provide services you have requested
- Monitor and improve our products and services
- Handle complaints and feedback
- Send you direct marketing related to DreamVault’s activities and prize draws (you may opt-out at any time)
- Personalize the DreamVault Site for you
- Target advertising based on your interests
- Prevent fraud and ensure legal compliance
Where you give us consent:
- Send you direct marketing (emails or text messages)
- Use your data for surveys or advertisements with your consent
- Use cookies and similar technologies to target ads and measure performance
For legal obligations:
- Respond to requests from government or law enforcement authorities
- Handle legal claims or compliance-related matters
Data transfers:
In some cases, your personal data may be transferred outside the UK/EEA. If this occurs, we will ensure it is adequately protected using approved standard contractual clauses or other mechanisms.
4. How Can You Withdraw Consent or Object to Direct Marketing?
You can withdraw consent or object to direct marketing at any time by following the unsubscribe links in emails or text messages, adjusting your cookie preferences, or contacting us.
For cookies, you can adjust your settings in your browser or via our Cookie Settings tool. However, please note that disabling cookies may affect your ability to use certain parts of our Site.
You may also opt-out of personalized advertising by adjusting settings on relevant platforms or visiting opt-out pages like the Network Advertising Initiative or Digital Advertising Alliance.
5. What Rights Do You Have?
You have the right to:
- Request a copy of your personal data
- Ask for your data to be corrected, deleted, or restricted
- Object to processing in certain circumstances
- Request data portability
- Withdraw consent for direct marketing
To exercise these rights, please contact us using the details below. If you have unresolved concerns, you may also lodge a complaint with the Information Commissioner’s Office in the UK.
6. How Can You Get in Touch?
If you have any questions or wish to exercise your rights, please contact us at privacy@dreamvault-2.onyx-sites.io or write to Competition Group Ltd, PO Box 919, Torquay, TQ1 9NP .
7. How Long Will We Retain Your Data?
We retain personal data for as long as you are an active user of the DreamVault Site and for a period of up to six years afterward. Data used for marketing purposes will be retained until you opt out, after which we keep a record to ensure no further marketing is sent.
Personal data related to prize draw entries is retained for up to six years from your last interaction with us.
Cookie Notice
Last updated: [05/09/24]
What Are Cookies?
Competition Group Ltd (“DreamVault”, “we”, or “us”) uses cookies on our website www.dreamvault.co.uk (the “Site”). A cookie is a small text file, often containing a unique anonymous identifier, that is stored on your device when you visit a website. When you return to the same site, your browser sends the cookie back to the website’s server. For more information about cookies, visit www.allaboutcookies.org.
We also use other similar technologies, such as web beacons, which work with cookies to help us improve our Site and email communications. In this policy, references to cookies also include these similar technologies. For more information about how we handle your data, please review our Privacy Policy.
Why Do We Use Cookies?
We use cookies for several purposes:
- To Ensure the Site Functions Properly
These cookies are essential for the operation of our Site. They enable you to navigate and use key features. - To Analyse and Improve User Experience
With your consent, we use cookies like Google Analytics to gather insights into how users interact with the Site. This data helps us enhance performance and user satisfaction. - To Enable Content Sharing
With your consent, cookies allow you to share content from our Site on social media platforms like Facebook and Twitter. These cookies are managed by the respective platforms, and we do not control their functionality. Please refer to their privacy policies for more details. - To Deliver Relevant Advertising
Third-party advertisers use cookies on our Site and others to display ads that align with your interests and to track the effectiveness of those ads. These cookies are used only with your consent.
For more information about how to opt-out of targeted advertising, visit www.youronlinechoices.com/uk. Some newer browsers include “Do Not Track” features, but our Site may not respond to such requests. You can manage your cookie preferences in our Cookie Settings.
How Can You Manage Cookies?
Cookies on our Site have an expiration of no more than 13 months.
You can adjust your cookie preferences at any time by visiting our Cookie Settings.
Alternatively, you can set your browser to block cookies or notify you when they are being set. However, disabling cookies may affect the functionality of some parts of our Site. For more information on how to manage cookies, refer to your browser’s help section or visit www.allaboutcookies.org.
